Call Center Representative

Salary: $13.00-$14.00 per hour

Work Location: This role is IN PERSON, located at our Lakeland, Florida facility

Job Type: Part-time

Currently Hiring for Weekends:

Currently Hiring for Evenings & Weekends: 5pm -10pm (M-F) and 3pm-10pm Saturdays & Sundays

AMERICAN DIRECTIONS is currently hiring Call Center Representatives for its facility in Lakeland, Florida. This role is a part-time opportunity with evenings and weekends scheduled with some flexible schedule options available! This is not a remote position, must be able to work on site.

On a daily basis, American Directions Call Center Representatives call folks all across the United States to gather their opinions. In this role, you conduct over-the-phone surveys, speak to hundreds of Americans, record their answers and submit the completed surveys. NO SALES INVOLVED! This position is 100% outbound calling and we are looking for outgoing, friendly and pleasantly persistent individuals! No previous experience necessary.

What we will provide:

• Starting pay range of $13.00-$14.00 per hour (dependent on availability for certain shifts, work experience, and/or fluency in Spanish)
• Biweekly pay with direct deposit
• Paid training
• Potential growth within the company
• Openings are available for Bi-Lingual Spanish speakers

The skills you will need:

• Exceptional communication skills -- outgoing, friendly, and pleasantly persistent phone demeanor
  • You must be able to pass both a reading and pronunciation test.
• Task-oriented and focus driven
• The ability to multi-task
  • You will need to listen to a respondent and record answers at the same time.
• Proficient and accurate ability to type verbal responses where required
• Dress for success!
• Suit and tie are not required, but nice casual attire is expected.